Product Support
The Random Technologies LLC support team provides technical assistance to users and administrators of our software products.
Contacting our Support Team:
- Phone: (585) 419-6853
- Fax: (585) 672-5085
When contacting the support team, please provide the following information:
- Product:
- Name
- Version
- Licensee
- License Date
- Operating System
- Name
- Version
- Issue
- Summary statement
- Urgency of the issue
- Description of the Issue
- Example code & data to reproduce the issue
- Contact person to obtain additional Information
- Name
- Phone
- Preferred contact time (including timezone!)