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Product Support

The Random Technologies LLC support team provides technical assistance to users and administrators of our software products.

 

Contacting our Support Team:

  • Phone:  (585) 419-6853
  • Fax:  (585) 672-5085

 

When contacting the support team, please provide the following information:

  • Product:
    • Name
    • Version
    • Licensee
    • License Date
  • Operating System
    • Name
    • Version
  • Issue
    • Summary statement
    • Urgency of the issue
    • Description of the Issue
    • Example code & data to reproduce the issue
  • Contact person to obtain additional Information
    • Name
    • Phone
    • Email
    • Preferred contact time (including timezone!)

 


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